Vision

To reinvent the future of transportation by bringing together the best people, technology and ideas to give customers unprecedented freedom to access their world.

Mission

We are dedicated to providing innovative solutions to enhance the communities we serve while creating customers for life.

Core Principles

We act with courage and integrity
We champion safety
We value people
We embrace change and innovate to win

Steve Hamelin | Chief Operating Officer

Steve HamelinSteve assumed full profit and loss and operating responsibility for the company as the Chief Operating Officer (COO) for Total Transit Enterprises in September 2018. Steve’s broad skill set in the transportation space has been acquired over a 20-year career in Public and Private Transportation operations. Prior to becoming the COO, Steve led the Tucson area operations team as the General Manager, Steve has also served as V.P of Business Development for Total Transit. Previously, he served as a transit consultant to the Detroit Riverfront Conservancy; Director of Operations and Planning for the Springfield Mass Transit District in Springfield, IL.; and the Director of Transportation Services for the Mass Transportation Authority in Flint, MI. His tenure in the transportation industry combined with leadership in the U.S. Army prepare him well to maximize efficiency, cut costs, and lead the company to fulfill established operational goals.

Steve has served as Chair for the American Public Transportation Association (APTA) Labor Relations Committee; he is a graduate of both the ENO Transit Senior Executive Program and Leadership APTA, (Class of 2010). He has a Bachelor of Science Degree in Business Management from the University of Phoenix and holds an MBA with a concentration in Leadership from Kettering University (formerly General Motors Institute).

Tom Rice | Director – Demand Response Operations

Tom RiceWith over 12 years operations experience at both Total Transit Enterprises and Veyo Logistics, Tom has developed a diverse background in leadership and management. Specific areas of expertise include, demand response operations, customer satisfaction, data science, project management, call center management, and driver and fleet management that include: rideshare, paratransit, school routes, and taxi services. Tom is an operations guy by trade and during his tenure, holds the unique experience of having worked in every single operations position in the company.

Tom, as an advocate of lifelong learning, holds several professional certifications including: Project Management Professional (PMP), Certified Call Center Manager (CCCM), Certified Workforce Manager (CWFM), Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), Microsoft Office Expert – Excel (MOS), and Microsoft Data Science Charter Member (MPP), and Google Suites Certified Administrator.

Tom also has completed 3 MBA level Executive Programs at the University of Notre Dame in: Leadership and Management, Negotiations, and Advanced Specialized Intercultural Management and is an Air Force Veteran.

Chris R. S. Hager | Director – Transit Operations

Chris Hager Chris is a respected leader with over 30 years of progressive management experience including 25 years working in transportation operations, safety, and training. This range of experience encompasses 20 years in transportation management and three years specific to paratransit operations. Chris has earned a reputation over his career for cutting costs, increasing efficiency, and exceeding expectations while providing oversight for various bus operations throughout the country. He is adept at establishing productive and cooperative relationships with transit authorities and employees through his excellent communication and interpersonal skills.

Chris serves the transit industry in several capacities holding leadership positions on Transit Association Boards and Committees, including the American Public Transportation Association (APTA) Bus Operations Committee and Arizona Transit Association (AzTA). In the past, Chris served as VP/Treasurer with the Florida Public Transportation Association (FPTA). He is an honorable Vietnam era Veteran.

Reno Navarette | Director – Business Development

Like many successful leaders in this industry, Reno began his transportation career as an operator of public transportation systems. Reno has more than 37 years of experience in all phases of operations including fixed-route, demand response, ADA paratransit, dial-a-ride, school bus, special events, and commuter express services. Reno was an operator of school buses in Southern California and quickly moved into a supervisory role that has since, led to holding progressively more responsible positions throughout his career. He has been a General Manager for medium and large-sized transit contracts spanning California and the Western United States as well as, having oversight responsibilities for multiple properties as a Vice President of Operations. In addition to his ability to easily build strong and lasting customer relationships, Reno is a results-oriented business professional with proven aptitudes to make significant improvements in the areas of safety, efficiency of operations, team building, and client relations. He has the unique ability to examine any given situation, evaluate critical issues, and design solutions that improve organizational efficiency. Reno’s attention to detail showcases the specific strengths he possesses of building and expanding business operations, cost containment, and contract negotiations.