totalride Operates One of the Largest Transportation Call Centers In North America


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Our state-of-the-art call center has the latest in communications and systems technology, and is staffed 24/7/365 so we are always only a phone call away. One of the highest volume call centers in the nation, we currently have multilingual customer service representatives trained and ready to book trips in advance or on-demand. We process calls around the clock every day with the capability to expand the number of daily calls as customer needs and demand increase.

As an added assurance of our ability to communicate effectively 24/7/365, we have created fully redundant IT systems supported by co-located Network Operations Centers in the unlikely event our main facility should become disabled. The transition of services between these co-located facilities is designed to occur automatically and seamlessly with no interruptions in service to our customers.