Our driver requirements go above and beyond industry standards. All drivers must comply with a drug and alcohol testing program, pass a federal and state sex offender registry check, have no DUIs and complete a training course that includes classroom and sensitivity training.
totalride uniquely integrates private and public transportation. This integrated operational model enables totalride to provide an unmatched level of service, efficiency and value. Our approach is rooted in an unparalleled commitment to customer service.
totalride operates the most technologically advanced customer service center in Arizona, handling well over 16,000 requests each and every day. We operate across multiple geographies with rollover backup capabilities within a redundant cloud based environment, and we leverage a virtual call center workforce to respond real-time to fluctuating customer demands and concerns.